5 Tips for Dealing With Mentally Ill or Impaired Clients

Nearly one out of five Americans experiences mental illness at some point in their life, making it likely that, sooner or later, you'll encounter a client with a mental illness or impairment, whether it's a major impairment like dementia,...

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Is Your Firm Giving Millennials the Customer Service They Expect?

Have you ever seen grown-ups talking baby-talk to little children? It's understandable why they do it, but it can get a little weird at times. People assume babies understand the gibberish, but actually it makes no more sense to...

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Lawyers, You Don't Just Deserve a Vacation, You Need One

If you're a busy lawyer, particularly if you're a busy solo practitioner, stepping away from work can seem virtually impossible. There is simply too much to do and too few people to do it. So you keep working, day...

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Lawyers, Just How Important Is a Good Night's Sleep?

Neither Barack Obama nor Donald Trump gets much sleep. Obama stayed up late into the night, working on speeches and reading briefing papers, before turning down for just about five hours. Our current president has him beat, sleeping just...

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How to Leave Your Law Firm Amicably

12.00 Leaving your law firm amicably is sort of like an amicable divorce. Sure, it happens. Not always, but sometimes. The key to a good split is having the same goals -- to avoid unpleasantness and maintain profitability. Here...

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Tips for Making Your Home Office Your Law Office

Want to be a lawyer and work from home? We don't blame you. The commute is shorter, the dress code is looser, and your family (or at least your pets) are right by. Luckily for you, working as a...

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Customer Service Tips for Your Law Practice

Sometimes lawyers forget that we are in the customer service business. That's right, we are are in the same industry as the waiter, maitre d', and valet. Smiles for miles. The customer is always right. Tips are appreciated. I'll...

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