Customer Service 101: Keeping Your Clients Happy (and on Retainer)

Whether it was Marshall Field, or Harry Selfridge, both men are credited with coining the phrase "the customer is always right." Everyone these days has heard the phrase, but how many of us actually put it into practice? For busy...



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via Strategist http://blogs.findlaw.com/strategist/2013/10/customer-service-101-keeping-your-clients-happy-and-on-retainer.html