Haapio and Passera: Design Thinking in Contract Design – Visual Contract Tools

Dr. Helena Haapio and Stefania Passera presented a Webinar entitled Bringing Design Thinking

into Contract Design: Visual Tools for Better Contracting , 14 January 2014.

The event was produced by the International Association for Contract and Commercial Management (IACCM), in its Thought Leadership Webinar series.

Slides of the presentation are available in two parts: Part I, by Helena Haapio,, and Part II: Examples and Cases, by Stefania Passera.

Video of the webinar is available on the IAACM Website (registration required).

Here is an abstract:

[...] Today’s contracts are complex and their meaning is not always clear to those who are impacted. What can we do to provide better usability and to prevent inadvertent non-compliance and negative surprises?

When working together in a research program on User Experience & Usability in Complex Systems (FIMECC UXUS), Helena Haapio and Stefania Passera felt the need to enhance the user experience and usability of contracts. They explored ways to introduce user-centered design into the field of contract design and to merge a proactive approach with design thinking, especially information design and visualization. In this presentation they will discuss research-based criteria of good documents and illustrate, with case studies, how information design and visualization have been applied to improve real-world documents, transforming complex legal texts into easy-to-use information and guidance. Their examples include the development of a visual user guide to the General Terms of Public Procurement of Services in Finland [also called: JYSE Visual Guide (JYSEn Käyttämisopas)] and Legal Design Jams contributing to the production of Wikimedia Foundation’s new, user-friendly trademark policy.

Join this session to see how a fresh approach to design practices can enable your team to produce better contracts and communication, easier for users to understand and act upon.

For more details, please see the event Website.

Filed under: Applications, Slides, Technology developments, Technology tools, Webinars Tagged: Commercial document design, Commercial law communication systems, Commercial law information systems, Contract design, Contract information systems, Contract law communication systems, Contract law information systems, Design of commercial documents, Design of commercial law documents, Design of contract documents, Design of contracts, FIMECC UXUS, General Terms of Public Procurement of Services, Helena Haapio, IACCM, IACCM Thought Leadership Webinar, JYSE Visual Guide, JYSEn Käyttämisopas, Legal communication, Legal contract design, Legal design, Legal design jams, Legal document design, Stefania Passera, User Experience and Usability in Complex Systems, Visual legal communication, Visualization of contract information, Visualization of legal information, Wikimedia Foundation trademark policy



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