duminică, 27 iulie 2014

Hagan and Kimbro: Access Hub Project: Designing new resources for legal service providers

Margaret Hagan has a new post about her and Stephanie Kimbro ‘s project: The Access Hub Project: Designing new resources for legal service providers .


Here are excerpts from the post:



I’ve been working alongside Steph Kimbro to do some scoping & groundwork for an Access Hub design — that would be a resource for legal service providers (in self-help & legal aid centers) interested in integrating tech into their practice, & learning best practices for more efficient & quality services. [...]


Steph received an initial ambit through the ABA’s Blueprint Project to create a participatory online platform, which would allow people working in the world of Access to Justice to pull together resources, share ideas, and create a repository of knowledge of what kind of projects have worked (and which ones have failed) in the A2J and legal aid space.


[...] [W]e began with defining ‘use cases’ — to identify what stakeholders were most central to the project, and what functions an Access Hub would help them accomplish. [...]


After which, Steph whittled down to a main use case:


legal aid managers, who direct an access-oriented legal organization, who want to share & seek best practices about service delivery & also are considering integrating more tech into their practice to increase efficiency & quality


[...]


User Requirements for an Access Hub:



  • Easy to access & non-obtrusive [...]

  • Not ‘another frikkin website’ [...]

  • Interactivity is key [...]

  • Customization to local context [...]

  • Give out-of-the-box usable resources [...]

  • Maintenance must be baked in [...]


[...] [W]e’ll be focused in the next month on drafting possible prototypes of an Access Hub. [...]


This project [...] will be aimed mainly at the Legal Service Provider as the main stakeholder, to empower her & help her improve her daily workflow and quality of service.


Below, please find some of my sketches that I’ve been working on — with more developed designs to appear here over the next month.


If you have some experience in this area & have ideas for prototypes, design choices, user/system requirements, or otherwise — please leave feedback or write to us! [...]



To see the sketches and for more details, please see the complete post.


HT @StephKimbro




Filed under: Applications, Others' scholarly or sophisticated blogposts, Projects, Technology developments, Technology tools, Uncategorized Tagged: ABA Blueprint Project, Access to justice, Access to justice and legal information systems, Access to justice technology, Blueprint Project, Design of legal information systems, Legal design, Legal information design, Legal information systems design, Legal technology design, Margaret Hagan, Program for Legal Technology and Design, Stephanie Kimbro, Technology and access to justice, Technology for access to justice



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