Should You Go 'Secret Shopping' at Your Own Law Firm?

You might think your firm's customer service is just peachy-keen, but you might be wrong. A recent FindLaw audit of 100 firms found that 73 of them didn't have any way to answer the phone after business hours. "Fine," you...



Continue reading this article, and get more law firm business news and information, at FindLaw.com.



via Strategist http://ift.tt/1ohxZTH